CRIS might make you travel on non-existent Train seat!

Varanasi/Lucknow: On Monday, a man travelling from Lucknow to Varanasi boarded a train and soon discovered that the seats for which he had purchased tickets didn't exist. The incident took place on Intercity Express 1404, which runs between Lucknow and Varanasi.

As per reports published in Hindustan Times, "When Vijay Shukla purchased the tickets online, the seats 74 and 75 in the C1 coach were assigned to him and his brother. After boarding the train they discovered there were only 73 seats available in the coach."

They were informed by a travelling ticket examiner (TTE) that such occurrences have become common and that he had complained about the error in ticket bookings to the relevant department and higher officials. But no steps were taken to fix the technological issue.

TTE also informed him that while he was assigned seats in a coach with 73 seats, another coach had 75 seats. There are 75 seats available in the coach as indicated by the server. The TTE also informed that he has been the target of many passengers' screams and insults. Later, different seats were assigned to Shukla and his brother.

The Charbagh railway station's station director, Ashish Singh, stated: "This issue was brought to our attention 15 days ago. The Centre for Railway Information Systems (CRIS), which is in charge of maintaining the majority of the vital information systems used by Indian Railways, has been informed of the situation.